KEF Warranty Policy
KEF Warranty Policy
KEF Warranty Policy
1. Warranty Period
All KEF Products are precision engineered and the Authorised Distributors provide warranty against faulty material and/or workmanship for the following products from the date of original purchase is as follows. KEF may require you to provide proof of purchase details or refer to product registration record in kef.com.
| Kef.com purchase, return for refund/ replacement | 30 days |
kef.com purchase, return for refund / replacement | 30 days |
Warranty Period for repairing | Drivers | Electronics | Accessory |
Hifi Speakers Wireless HiFi Speakers Subwoofer Architectural Speakers | 5 years | 2 years | 2 years |
Headphones | 2 years | 2 years | 2 years |
Accessories | 2 years | ||
2. Hassle free returns
All KEF products ordered on kef.com have a 30-day money back guarantee. During this time, you can return or exchange your purchase for free, and we will ensure that you get your money back. All returns (including exchanges) can be made within 30 days of receipt.
As a condition of eligible returns, all returned products must be in the condition that they have been received in and ensuring the original packaging, warranty card, gifts and all other accessories are included and are undamaged.
If you have a problem with your product or you are not completely satisfied with your purchase please contact us. We're here to help.
As a condition of eligible returns, all returned products must be in the condition that they have been received in and ensuring the original packaging, warranty card, gifts and all other accessories are included and are undamaged.
If you have a problem with your product or you are not completely satisfied with your purchase please contact us. We're here to help.
3. KEF Limited Warranty Coverage
This warranty applies to the first purchaser of the KEF product(s) from an Authorised Dealer. This warranty does not extend to any other person or transferee and terminates if you sell or otherwise transfer the KEF product(s) to another party/entity.
This warranty does not cover any of the following:
This warranty does not cover any of the following:
- normal or fair wear and tear and/or any wear from environmental deterioration of the KEF product and/or its components
- mechanical damage or derangement of the KEF product in transit that is not attributable to the fault of the KEF and its Authorised Distributors
- deterioration of any consumable components of the KEF product which would become worn or depleted through use
- any KEF product whose serial number label(s) is/are missing, made illegible, defaced, altered, removed, or damaged
- any KEF product and/or any of its components that is not purchased from an Authorised Dealer/Distributor, including any parallel imports or grey market products
- incorrect or unauthorised components which have been substituted and/or used for the KEF Product;
- any KEF Product and/or any of its components which have been installed, disassembled, repaired, converted, modified, tampered with or otherwise interfered with in any way by any person/entity other than an authorised representative of the KEF and its Authorised Distributors
- any defects, malfunction, loss and/or damages caused by or resulting from any of the following:-
- any of the circumstances set out in (1) - (7) above
- any accident or negligence not caused by the fault of KEF and its Authorised Distributors
- any improper installation or connection of the KEF product (including without limitation any improper connection of the KEF product to improper voltage or power source) not caused by the fault of any of the KEF and its Authorised Distributors
- any improper care, dropping, mishandling, misuse, abuse or unreasonable or improper use, operation or maintenance of the KEF Product
- any operation of the KEF product with any faulty, unsuitable or inappropriate apparatus and/or ancillary equipment
- any use of the KEF Product under abnormal or inappropriate voltage or power surges;
- failure to use, operate or maintain the KEF product in accordance with the instructions set out in the users' manual
- exposure of the KEF product to extreme temperature, heat, water or other liquids, insects, excessive moisture, sand, chemicals, battery leakage or any other contaminants
- any force majeure events, including but not limited to any acts of God, fire, lightning, typhoon, storm, earthquake, hurricane, natural disaster, tsunami, flood, war, riot, public disturbance
- any other causes beyond the reasonable control of either KEF and its Authorised Distributors.
4. International Warranty
KEF offers limited international warranty through authorized KEF service centres and partners. To be eligible for this limited international warranty, customers must first register their product via kef.com. The warranty period indicated above applies in all regions. International warranty will be in line with warranty conditions in paragraphs 1 and 3 above. For assistance with all warranty claims or to find the closest KEF service centre, please “contact us” via kef.com.
5. Repairing
- Product repairing should be carried out by KEF or KEF authorised service centre.
- KEF reserves the right to use new or refurbished parts to carry out warranty repairs.
- The parts used in any warranty repair will be covered by a further 3 months warranty period.
- We will notify you once your product is ready for collection.
- Starting from the 30th day, a daily storage fee of 10 USD may be imposed.
- If the product remains uncollected exceeding 90 days from the initial collection request date, KEF reserves the right to deem the product as abandoned and may dispose of it at our discretion.
- If the terms and conditions of our authorised service centre servicing your product include clauses regarding uncollected products, the service centre's policy applies.
6. Conditions
Purchase KEF products (including passive loudspeakers, active loudspeakers, powered subwoofers, motorised speakers, electronics and headphones ["KEF products"]) only from dealers ("Authorised Dealer/s") and distributors authorised by KEF in their respective jurisdiction to sell genuine KEF products. Do not entrust repair work to unauthorised persons. The components necessary to maintain the original performance of the KEF products are available only through Authorised Distributors.
Warranty is provided only to KEF products purchased from an Authorised Dealer and accompanied by proof of purchase. No warranty is provided to any product and/or any components not purchased from an Authorised Dealer/Distributor. Keep and produce receipt or proof of purchase in the event that service of your product is required.
Information such as the date of the original purchase, the name and model number of the product, and the details of the Authorised Dealer must be clearly stated on the relevant receipt or proof of purchase.
The terms and conditions of this warranty may be revised from time to time by KEF and you agree to be bound by the latest terms. Any updates to this warranty will be posted on the official website for KEF products, www.kef.com.
Warranty is provided only to KEF products purchased from an Authorised Dealer and accompanied by proof of purchase. No warranty is provided to any product and/or any components not purchased from an Authorised Dealer/Distributor. Keep and produce receipt or proof of purchase in the event that service of your product is required.
Information such as the date of the original purchase, the name and model number of the product, and the details of the Authorised Dealer must be clearly stated on the relevant receipt or proof of purchase.
The terms and conditions of this warranty may be revised from time to time by KEF and you agree to be bound by the latest terms. Any updates to this warranty will be posted on the official website for KEF products, www.kef.com.
7. Liability
Other than the warranty and services set out in this warranty, to the fullest extent permitted by law, KEF and its Authorised Distributors shall not be liable to you and/or any third party or entity whatsoever for:
- any loss, damages and/or malfunction caused to any product(s) which is/are connected to any of the KEF products
- any damages, loss and liability (except for any personal injuries or death), whether direct, indirect, incidental, consequential special, punitive or otherwise, howsoever caused by, arising out of, or otherwise in relation to the installation, delivery, use, service, repair, replacement and/or maintenance of the KEF product; or
- any damages, loss and liability (except for any personal injuries or death) under this warranty in respect of any act, omission, or negligence of any of their technicians, employees, agents, representatives or independent contractors relating to the actual or purported performance of any of the obligations under this warranty.
Without limiting the above, the maximum liability of the KEF and its Authorised Distributors under this warranty shall not in any event or under any circumstances exceed the actual purchase price paid for the KEF product(s).